Flexible support packages to keep your production line running.
Our tiered support system provides responsive and preventative maintenance tailored to your production needs.
YEPCO have highly trained mechanical, electrical and control systems engineers. This allows us to respond rapidly to any service or support requirements either via a site visit or remotely via our eWON system – an internet-based, remote access tool.
This allows us to diagnose, respond and repair any breakdown or problem that may affect the customer and minimise expensive downtime. This peace of mind is key in continuing a strong customer relationship.
Service & Support
Availability of parts and a strict service regime are crucial to minimising downtime, increasing efficiency, and driving profitability.
That’s why YEPCO‘s service team have compiled a series of preventative measures for our customers to put in place, following on from the commissioning period of their new equipment.
Our highly skilled mechanical, electrical and controls engineers are available to offer the best possible support and response times. We will help you select the best support package to meet your production needs.
Support Contract Packages
We offer three tiers of Preventative Planned Maintenance (PPM) and a call-out package. These packages, offered on an annual (12-month) basis, allow us to tailor the level of support to the application requirements and customer budget.
Gold
Planned Preventative Maintenance
Full service of your equipment supplied by YEPCO:
- 4 planned service visits per annum.
- A visit consists of 1 YEPCO engineer for 1 day.
- Back-up of programs.
- Full inspection of system safety features and testing of safety circuits, emergency stops and conditions of guarding.
- Maintenance report detailing any issues found and any remedial work required.
- Recommendations for performance optimisation, longevity and safety.
- Advice on programming, fault-finding and other related operational work.
An annual site audit visit from our Service Management team.
We will provide a monthly summary report, including the following metrics:
- Average response time.
- Total number of service calls.
- Most reported malfunction/error.
Reactive Support
- Technical support between the hours of 06:00 – 22:00.
- 2-Hour SLA
- YEPCO engineer despatched within 24 hours of the initial telephone call, if a site-visit is required.
- Replacement parts outside of our agreed warranty terms are not included and charged at our standard rates minus a 5% discount.
- Reactive support site calls are charged at the standard rate.
Silver
Planned Preventative Maintenance
Full service of your equipment supplied by YEPCO / RM Group:
- 2 planned service visits per annum.
- A visit consists of 1 YEPCO engineer for 1 day.
- Back-up of programs.
- Full inspection of system safety features and testing of safety circuits, emergency stops and conditions of guarding.
- Maintenance report detailing any issues found and any remedial work required.
- Recommendations for performance optimisation, longevity and safety.
- Advice on programming, fault-finding and other related operational work.
- Travel costs to and from site for this visit are included.
We will provide a monthly summary report, including the following metrics:
- Average response time.
- Total number of service calls.
- Most reported malfunction/error.
Reactive Support
- Technical support between the hours of 06:00 – 18:00.
- 4-Hour SLA
- YEPCO / RM Group engineer despatched within 48 hours of the initial telephone call, if a site-visit is required.
- Replacement parts outside of our agreed warranty terms are not included and charged at our standard rates minus a 3% discount.
- Reactive support site calls are charged at the standard rate.
Bronze
Planned Preventative Maintenance
Full service of your equipment supplied by YEPCO / RM Group:
- 1 planned service visit per annum.
- A visit consists of 1 YEPCO engineer for 1 day.
- Back-up of programs.
- Full inspection of system safety features and testing of safety circuits, emergency stops and conditions of guarding.
- Maintenance report detailing any issues found and any remedial work required.
- Recommendations for performance optimisation, longevity and safety.
- Advice on programming, fault-finding and other related operational work.
- Travel costs to and from site for this visit are included.
Reactive Support
- Technical support between the hours of 08:00 – 17:00.
- 5-Hour SLA
- YEPCO engineer despatched within 72 hours of the initial telephone call, if a site-visit is required.
- Replacement parts outside of our agreed warranty terms are not included and charged at our standard rates.
- Reactive support site calls are charged at the standard rate.
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Experience the benefits of lower costs, less plastic waste, and reduced emissions, without compromising quality.
Call: 01937 547 100|
Email: hello@yepco.uk
